Due to the nature of skincare products, we are unable to accept returns of products that have been opened or used.

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Returns

Returns are accepted only if:

• The product received is damaged

• The wrong product has been delivered

• The product has leaked during transit

Please report the issue within 48 hours of delivery by emailing us with your order number and clear photographs of the product.

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Refunds & Replacements

Once the issue has been verified, we will offer either:

• A replacement product, or

• A refund to the original payment method.

Refunds are typically processed within 5–7 business days after approval.

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CANCELLATION POLICY

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellations are no longer possible.

To request a cancellation, please contact our customer support team at the earliest.